Knowledgebase
Account Creation Issues
Posted by on January 13, 2021 11:31 AM

To make sure you do not experience an issue during account creation, please follow these steps.

1. Make sure you have received a recommendation/evaluation request email from a student. Follow the link for account creation in the request email. This link will allow your account to automatically have the recommendation request in your dashboard.

2. Use the latest version of a supported browser, like Chrome or Firefox.

3. When creating your account, enter a valid email address and your correct birth date.

4. If you receive the error "Invalid email or password" you are on the login page. Please go back to the request email and follow the link to create a new account.

 

If you do need assistance please contact us. Provide as much detail as possible, such as which error message you are receiving and what you were doing when you encountered the error.